Plano Fire-Rescue responded to nearly 3,100 incidents as winter storms swept across the area last week and knocked out power to homes throughout the region.
“Last Monday, when requests for help began to outnumber available resources, we placed a captain in dispatch to help dispatchers prioritize responses,” the department wrote in a Facebook post that recognized the work of 911 operators during the storms.
Fire-rescue crews operated five “light response vehicles” to respond to more than 650 incidents during the storm, which included broken water pipes, fire alarm system activations and fire sprinkler activations, according to the department.
Plano police, the city parks and recreation department and public works crews also assisted in the effort, the department wrote in a Facebook post.
Among the calls, was the rescue of two swans that were trapped in frozen water in a neighborhood pond at the Kings Ridge Home Owners Association.
An aerial ladder truck was used to reach the swans, which were taken to the Plano Animal Shelter where they received food and treatment by a veterinarian.
The swans were released back into the wild amid spring-like weather on Tuesday.
This week has brought unprecedented work to many City of Plano employees. (Yes, we're tired of the word "unprecedented"...
Posted by Plano Fire-Rescue on Saturday, February 20, 2021
The two swans that were rescued from the frozen pond were released back to their home by Plano Animal Shelter employees today!
Posted by Plano Fire-Rescue on Tuesday, February 23, 2021
