New report details minute-by-minute medical response to Allen mall mass shooting

The Allen Fire Department released the 66-page report Monday.

A minute-by-minute report released Monday by the Allen Fire Department offered the most detailed look to date of the expansive, cross-department response to last month’s mass shooting at Allen Premium Outlets.

Gunfire erupted outside the mall May 6 about 3:30 p.m., killing eight people and wounding at least seven others. The gunman was fatally shot by an Allen police officer, who was nearby on an unrelated call.

Here’s what we learned from the 66-page report:

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What information is included in the report?

The post-incident analysis report was created by the Allen Fire Department Fire Marshal’s office. It is a compilation and summary of dispatch notes and events, vehicle GPS data, radio traffic and interviews with first responders.


The dispatch notes include information from fire department and EMS units responding from Allen, Fairview, Frisco, Lucas, McKinney, Plano, Princeton and Prosper.

The department also made it clear the report does not include “other details” related to the ongoing investigation into the shooting being led by the Texas Department of Public Safety and Texas Rangers.

How long did it take first responders to arrive at the outlets?

Before the report was released, officials had said an Allen police officer was already at the mall responding to an unrelated call. The report confirms that with the first 911 call being documented at 3:36 p.m. and a note saying the officer telling dispatch the incident was a mass shooting roughly 1 minute and 30 seconds later.

A group from LCC K-9 Comfort Dog Ministry visits stores at the Allen Premium Outlets on Wednesday, May 31, 2023, in Allen. The mall reopened Wednesday just shy of a month since a mass shooter killed eight people at the shopping center on May 6.(Smiley N. Pool / Staff Photographer)

Were the first responders able to get to the victims quickly?

“Every recoverable victim was saved,” Dr. Kevin Hoffman, the medical director for the Allen Fire Department, said in a news release about the report. “If it were not for the training police and fire personnel had, I don’t think we would have been as fortunate.”

According to Hoffman, the speed in which units responded helped save lives.

The timeline shows that by 3:40 p.m., dispatch noted multiple victims were reported.

Multiple notes about victims were added to the dispatch call log between 3:44 and 3:47 p.m., including “shot in the stomach H&M,” “2 rounds to the chest,” “New Balance shot/bleeding in lower back,” “Watch Station/Victim shot,” “Patient in Ralph Lauren having a panic attack or a heart attack,” and more.

At 3:48 p.m., dispatchers notes indicated officers were taking multiple victims to ambulances for treatment.


“The report from the police is that we have multiple upon multiple patients,” dispatchers wrote at 3:51 p.m.

By 4 p.m., officers were transporting patients in their squad cars to the hospital in an effort to act swiftly.

Was there confusion among first responders?

About 20 minutes after the shooting, it was first reported there was a note: “Dispatch from command - If I could have an officer meet me here in this command post or I could go to their command post so we could coordinate this a little better.”

Watch: Scene from Allen outlet mall reopening after mass shooting

At other points, the communication seems more clear, like at 4:08 p.m. when the command says, “All patients that we could transport are cleared of the scene,” and asks other units to hold in place until they determine what the next needs are.

Then, at 4:23 p.m., another note says “I’m not sure if this has been passed along from PD, but they have a female with a left arm [gunshot wound] in front of H&M.”

How long did units stay at the outlet mall?

The last unit included in this report to clear the hospital was at 5:40 p.m.. The last unit cleared from the mall was at 10:16 p.m.

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